Patient Feedback & Reviews For AFC Urgent Care of Knoxville, TN
AFC Urgent Care Provides 5 Star Doctor and Medical Service Ratings in Knoxville, TN
“Dr. Congress is amazing!” Jennifer R.
“OUTSTANDING is the best way to describe the doctor, PA, front desk personnel, and my overall experience.” Sherry B.
“Excellent doctors and staff and very professional facility. I would Highly recommend!” Betty M.
“We have been here a few times and keep coming back because the staff is always nice, the doctors have been great, answered questions and we never feel rushed and it is a clean environment. Have also recommended this location to others.” Katie W.
“The whole crew was so very awesome. They were so friendly and welcoming and will visit again.” Tommy S.
“This was by far the best experience I have had at an urgent care center. I will go back there anytime I am sick. The staff was welcoming, professional, and kept my privacy in mind. 10/10” Rachel M.
“I saw doctor Congress, she is always very warm and personable, I was glad to see her again since she knows some of my medical history. The front desk receptionist was also very friendly and helpful.” Vicki W.
“Loved the staff and the care I was given….The icing on the cake was the follow up phone call….They asked if I was feeling better, and was there anything else they could do for me.” James G.
“Short wait time. The doctor was very helpful and willing to answer questions and I never felt he was rushing along to get to other patients. Would recommend to others.” William H.
“All together a good atmosphere and easy to get along with.” Randy M.
“The staff was very friendly and helpful. My concerns for my sons burn were all addressed by the physician, and we left with much ease!” Levi M.
“The staff at Kingston Pike was amazing. I was taken care of quickly and efficiently and even got a follow up call 2 days later. I’ve never gotten a follow up call from an urgent care center or ER. Will definitely return to this location for my urgent care needs and will highly recommend!” Evonne O
“I hurt my finger late in the day on July 4th. I didn’t think I would get in anywhere, but AFC was open and they stayed late to stitch up my finger. No one made me feel bad for keeping them late. I really appreciate them being there to help me out.” Daniel R.
“Was impressed by how organized and friendly the staff was. Not a long wait time at all.” Doris C.
“Dr. Congress and her staff were terrific. They were very friendly and are obviously quite competent. Highly recommend.” Jim R.
“Very friendly staff, Natalie at the front was very nice and helpful, place is very clean.” Doris C.
“I was thoroughly satisfied with the professional services I received. The team there are doing an outstanding job.” Cornell J.
“I have nothing but good things to say. The facility was clean, everyone was nice, I didn’t wait too long, the doctor was informative and I would definitely recommend this place. A+.” Austin W.
“I am very glad to have gone to this clinic. The doctor and the nurses were very kind and thorough.” Fouad M.
“My experience with AFC was great. Dr. Congress was the best. She even took the time a couple of days later to check up on me. Not many Dr.’s will take the time to do that anymore.” Rebecca W.
“I have been to other walk in clinics & I have to say that afc has been the absolute best experience ever. The front desk staff was super friendly & made sure I understood the paperwork I was filling out. The nurse/ medical assistant, Dale, was incredibly knowledgeable & professional. The NP, Scott, was professional with a great bedside manner. I would definitely recommend this afc location to anyone. Top notch staff that provides fast & amazing service.” Amanda R.
“I was taken care of quickly and everyone was very nice.” Robert F.
“Wonderful and caring service by the entire staff of AFC! Special thanks to Sherry, Dr. Clark, and PA Shafer!” John E.
“Great job. I appreciated the care and attention that I received.” Timothy W.
“We have visited AFC several times in the past few months with each visit being extremely satisfactory. The staff is terrific and we had the good fortune to see Dr. Congress again on our last visit. She is top notch as well as all the staff at this clinic. Feel most grateful to have the clinic conveniently close to us, confident in their knowledge and professionalism and would always recommend them to friends and family. We are blessed to have them here in Knoxville since we can see a physician, confident in the care they provide and avoid a long, germ filled wait in an ER facility.” Sharon H.
“This was our third visit to AFC Urgent care and each time our treatment has been wonderful.” Nola P.
“The doctor is amazing! I’ve never had a urgent care doctor care so much or be so thorough. She is one of a kind. She treated my daughter very kindly and with respect. I would encourage anyone I know to come see her. I wish all doctors had her compassion.” Jennifer R.
“The staff was wonderful. Pleasantly surprised by the short wait time, for a Sunday afternoon. The Dr. was clearly concerned about my overall health. Keep up the great work.” Joe F.
“Been here several times and have always had a great experience!!! Will continue to use them and refer others there as well.” Denise S.
“AFC is hands down one of the best walk in clinics I’ve visited.” Lisa S.
“The doctor was thorough and I was in and out within one hour! I felt better almost immediately after I took the medication he prescribed for me.” Julie B.
“I was especially impressed with the front office staff. The lady was very kind and concerned. She brought my papers to me to sign so that I did not have to walk up to the counter twice. Her name is Darlene. The Dr. was especially caring. When all my test came back negative his didn’t just go with that and send me home. He gave me what I needed to be comfortable because it was a viral illness. He did not throw antibiotics at me and send me home. Great place.” Betty M.
“It’s great! So convenient and I am in and out in record time. Love it!” Kathryn H.
“Though we went in 10 mins before closing time. We are very welcomed and they spent 20 -30 mins to do testing in their labs and all of them helped a lot. We were given prompt response then and then. Doctor was so pleasant and helpful. Nurses are awesome. They supported a lot and directed us to the next immediate step which actually cured my kid. I am very glad to thank you all for helping my kid.” Kumar M.
“I really liked Dr. Jack Clark. He had excellent bedside manner and he explained things to me very well. I felt it was a worthwhile visit and I’m glad I went to AFC instead of the emergency room. Thank you!” Heather W.
“I was so impressed. Came in 15 minutes before closing on a Friday night and couldn’t have been taken care of better! My child was sick and they listened to him carefully and took time to make sure he was fully checked out and went home knowing how to care for him for the weekend. This was probably the first time he hadn’t been to his pediatrician and they made him completely comfortable. Great Job! Thanks to the front desk person, the nurse and the doctor.” Erin F.
“First-rate facility and staff! Highly recommended!” John R.
“Dr. Congress really helped me feel at ease. She also helped me figure out how to best relieve my sprain .” Gabrielle M
“Amazing experience kudos to this organization you are DOING IT RIGHT!!!” Kasalou B.
“Everyone was very kind and professional. The wait was not long and they took great care of my problem. They also made sure I had clear instructions for what to do at home. They also called me a day or two later to check on me. I was very impressed with that. I also appreciated that the facility was very clean. If I need an urgent care again, this is where I will go.” Marsha K.
“The front desk and doctor were amazing would go again in a heartbeat the doctor was helpful calming and gave clear instructions to help I was extremely satisfied.” Kelly M.
“I dealt with four different people….all we’re very nice!! I will definitely visit an AFC in the future! I had X-rays which were read in 10-15 minutes… I expected days. The hours are very convenient!” Amanda F.
“Being from out-of-state, I had no idea where to go when I got sick. Due to the high ratings, I picked the Knoxville location. Everyone was really friendly; and the doctor was great! I would certainly recommend this location to anyone.” Michelle B.
“We came in a half hour before closing but didn’t feel rushed or that we were inconveniencing any of the staff, who all seemed generally hopefully I’d feel better. What really impressed me was Dr. Congress calling me the next day to check on me. 100% will think of AFC as an option next time I need to see a practitioner quickly. Thank you!” Raphael R.
“My visit was really good. I cannot complain about any aspect of it. The doctor who saw really knew her stuff. Tell her I said thanks.” Tim R.
“My treatment was well explained. It was calm and done before I knew it. My stitches healed perfectly.” Chris T.
“I came to this location after my primary care doctor couldn’t see me. Everyone was kind and empathetic. They took thorough care of me. I only sat in the waiting room maybe 10 minutes and once called back nurses and assistants were in and out caring for me.” Kristen S.
“The nurse was very friendly and professional. I was extremely pleased with the service I received.” Jose G.
“Brittany was exceptional. Please give her my thanks!” Chris B.
“Dr. Smith was awesome. Extremely nice and very caring. I was quick in to see him as well. Definitely recommend this clinic!! I will be back!” Tracy N.
“Everyone was courteous. I appreciated the efficiency and cleanliness of the office. The nurse practitioner I saw was very professional and I would recommend the clinic to anyone who needed solid friendly care.” Angela R.
“I felt that the Doctor and staff was very professional and truly cared for my medical concerns.” David H.
“We stopped at AFC Urgent Care on our way out of town for Thanksgiving. We were worried that it might delay us, but were so pleased that the visit only took about 45 minutes. The staff was professional and thoughtful, and we really appreciated it. We will certainly recommend AFC to any friends that need immediate health care.” David E.
“I have been pleased with each visit to this clinic. They are courteous and professional.” Tanya R.
“As you can see by my previous answers, the Urgent Care Clinic here in Knoxville is the very best!! Professional, friendly, very knowledgeable, thorough and obviously a very caring staff. We have been to the clinic three times within the past 6 months and definitely grateful for the staff and the convenience of seeing doctors without going through hours spent in an ER room at a local hospital. This is the second time we have seen Dr. Congress and oh my, she is wonderful! Do not recall the name of the doctor that treated the cut on my husband’s scalp but he too was very good along with the various nurses that we had on all three visits. Would give them as many stars as possible.” Sharon H.
“Great Experience! Will definitely be coming back!” Jonathan R.
“I loved my experience here. My first time here was great even though I was nervous because I am new to Knoxville. They even called me to check and see if I was feeling better.” Hannah S.
“I really appreciate that you were open late. I had to come after work.” Bridget C.
“I was visiting from out of town and it’s a scary thing to not feel well and be far away from your Drs. I waited maybe 5 minutes, the front desk was quick and thorough, Amy my nurse was amazing and immediately I knew I would be well taken care of. I left within maybe 20-30 minutes and felt so relieved.” Aletha C.
“I checked in with N/V/D and was brought back immediately due to the most extreme clinical presentation. The nurse did not hesitate and treated me immediately due to the severity. The nurses and the doctor were professional and compassionate and I am grateful for the care I received. As a ER/ Trauma nurse of 28 years at a local hospital in Knoxville I can say that this facility and the employees are a prime example of high quality healthcare. Thank you for all you do!” Angie F.
“All of the staff was very respectful and responsive, they seemed to genuinely care about me and my well-being. My mother and I were very pleased.” Kellyn H.
“I was the last patient of the day, but at no point during my visit did I feel rushed or that any one was in a hurry to leave. Everyone was very kind.” Pat M.
“Dr. Congress and the rest of the staff were friendly, competent and professional. I very highly recommend this facility.” Janes R.
“I was very impressed with the level of services I received. The one thing that impressed me the most was the call back three days later to see how I was doing. Amazing keep up the excellent work and most of all thanks.” Sonja S.
“Appreciate the follow up care.” Patricia B.
“I wish every medical facility was this pleasant. The office was so clean and the staff rates a 10. Dr and assistant were so helpful.” Molly W
“I will definitely recommend this clinic. All staff was very professional and I felt safe and that my injury would be taken care of.. After my follow up visit with an orthopedic surgeon, I didn’t have to pay any fees to them because the doctor at AFC splinted me so well nothing had to be changed (for a while). GOOD JOB DOCTOR !” Elizabeth B.
“I really liked the doctor I saw. I think her name was Brittany Congress. I was upset due to the pain I was in, and she made me feel better just by her demeanor. She seemed friendly and caring. This may seem like a small thing, but I’ve seen other doctors that made me feel nervous or unimportant. She was different. Thank you. The girl at the front desk and the other person were just as nice.” Jennifer M.
“It was great! Quick and easy! I love AFC and will forever continue to go there for any medical assistance within their means!! Thanks again” Tyrell J.
“Love the ease of visiting a place close to home, little wait time and professional caregivers!” Barbara B.
“The doctor and all the staff are amazing. They are so warm and make you feel comfortable. I would recommend this place to anyone. It’s the only place I will take myself and my son. Wonderful people!!” Janet R.
“Quick in and quick out which is kind considering I was sick. All the staff were friendly, helpful. The doctor explained my illness concisely and recommended over the counter meds instead of expensive prescription drugs.” Stephen B.
“The best walk in clinic experience I have ever had. Very impressed.” Madi A.
“I love Dr. Congress! She is so sweet, thorough, and knowledgeable! If I could make her my PCP, I would do it in a heartbeat! I don’t have any suggestions, BC everyone was so nice, the facility was extra clean, and everything was explained to me in the right form! I love the facility that o go to when I’m in need of quick assistance! Thanks so much for taking care of me!” Amanda L.
“Dr. Congress is great. She actually listened and asked questions before making a diagnosis. Very highly recommend her.” Jim R.
“All the staff was super friendly, very helpful, and helped me feel comfortable in my reasoning for coming in that day to get checked over. I would (and have) recommended AFC to friends and family in the past and will continue to do so!” Barrett K.
“I have never been treated so respectfully in a medical office before and was shocked at how kind and professional the staff and doctor were.” Cara S.
“Dr. Clark was friendly and attentive. I was impressed.” Charlie C.
“I’m glad you asked for this survey because I wanted to say how well I was treated. Dr. Clark and the rest of the staff were wonderful from the moment I walked in to when I left. Dr. Clark was so clear and reassuring at the same time — I left feeling a different person than when I came in. Many thanks to all of them!” Nancy M.
“Very great staff and short wait time! Will definitely be back!” Courtney C.
“I would recommend this facility with highest accolades!!” Angie C.
“Dr. Congress is absolutely wonderful. She is caring, thorough and actively listens to her patients.” Penny S.
“This was my first visit to your clinic. I had the best experience with your staff and both Dr Clark and Dr Congress my regular GP was out of the country and I needed help immediately. My whole experience from beginning to end with all of your staff was extraordinary. Compassionate knowledgeable patient with me willing to listen. I could not have asked for a better experience I could will and have already told a few people that I know close to me about how wonderful my experience at your clinic has been. Honestly in the week that I have interacted with your clinic I have gotten the most spectacular care I can’t even remember the last time. I am very grateful for such an confident, capable and competent staff and to tremendous doctors that are available in an emergency situation. I could not be more pleased with the service I have received. Thank you so much for all of your help and attention to my situation. God bless you all.” Melissa T.
“This visit was so perfect. My daughter got glass stuck in her foot and we came to get it removed. From the time I walked in until we left, everyone we came in contact with was warm, caring, and very knowledgeable. My daughter was so scared and they all cared very much about easing her mind and making sure she was comfortable. That meant so much to me. I also cracked a few jokes to ease her mind and they laughed with us too. I will always visit this urgent care facility because everything was top notch and the people are wonderful!” LaTravia G.
“I was really impressed with this walk in clinic. I did show up at 8:00 on a Sunday morning and I was in and out in about 30 minutes. I was impressed that the doctor prescribed medicine and he gave me generic over the counter medicine that I could get at the pharmacy I was going to get my prescription. I am already feeling much better.” Pamela M.
“Everyone was fantastic. Will definitely go back!” Cariann A
“The receptionist was kind and welcoming. she explained everything to me.. charges, etc. the nurse, Windy, was fantastic.. thorough, kind, and professional. The doctor, Dr. Congress, was exceptional. She is a gifted doctor and an asset to the clinic. She listened to my thoughts and respected my feelings about treatment. She was wonderful.. I left feeling better, just knowing I had received excellent care and that everyone I encountered at the clinic was kind, professional, and helpful. Even though I was quite sick, and had been feeling horrible.. I felt better when I left, even though I had not taken my antibiotics yet. EXCELLENT care, I would recommend to anyone. I will go back.” Kathryn F.
“Dr. Congress is awesome! She didn’t waste any time getting to the root of the issue.” Janis S
“Everything was perfect. I could not ask for a more pleasant experience. I was from out of town and needed a doctor. From the minute I walked in until the minute I left, everything was perfect. I have always been a little hesitant to go to anyone outside of a doctor in a doctor’s office. BOY was I wrong!!!! I have never been related to such kindness, attention, and just plain caring people. Also, I have never had a doctor call me a few days after my visit to check on me, for SURGERY!! THANKS FOR EVERYTHING.” Linda S.
“I felt that the staff were kind, friendly and attentive. They worked professionally with one another and well as a team.” Danielle P.
“Dr. Congress was fantastic, she took her time and listened to my concerns. She went above and beyond.” Marty F.
“Dr. Congress and all of the staff were absolutely amazing! I will definitely be using this office routinely! Thanks so much guys!” Benjamin H.
“My daughter’s visit was very fast! We were so grateful you were open on the 4th of July!! Thank you again!” Stephanie B.
“Great value too. So glad I went rather than waiting and trying to self-medicate until Monday!” Chris W.
“AFC urgent care staff was great – efficient, thorough, competent, and kind. The facility was clean and comfortable. As an out-of-state visitor on vacation in Knoxville, I was especially appreciative of the walk-in services, the expanded hours AFC is open, and the competent medical care I received. Thank you very much.” Rhonda L.
“No improvements necessary for this office. They were all very knowledgeable and helpful. I could tell Dr. Congress had reviewed my chart because of her suggestions. I have, and will continue to refer my friends to this office. Thanks!” Tracey B.
“Warm, friendly inviting staff. Very informative, and answered all my questions with professionalism. I would recommend to other folks.” Tony K.
“Awesome service. I’m from out of town and my experience was the best!” Marlene L.
The nurses and doctor made me feel completely at ease and we’re very pleasant. I would absolutely recommend to my friends and family to visit there if the need comes about. Superb staff at this one.” Leslee D.
“This is the third time I have been to this facility. The patient experience and service is just outstanding!! I have seen Dr. Congress all three times and she has been nothing short of amazing, warm, and friendly. The nursing staff was so attentive and easy to talk with. The lady at the front desk was super nice!! I have told so many friends to come this clinic. It is so much better than the CVS minute clinic or any walk in clinic I have been to in the Knoxville area. Thank you for your outstanding and professional service!” Andrew H.
“This was my second time visiting AFC for medical care. It’s tough to get to a Dr. during the week with my work schedule so I am very grateful for the late weekly hours weekend hours! I loved my visit! Everyone is friendly and helpful. Best of all, I’m on the mend! I also appreciate the follow-up to make sure treatment is working! Thank You!” Judith S.
“I was extremely pleased with the staff and doctor. The follow up was awesome. It made me feel well taken care of. I will return when needed and refer all my friends and coworkers. Thank you.” Susan M.
“We were very pleased with the care my mom received this afternoon. Staff was very friendly and efficient….especially Cheri (nurse practitioner) and Jennifer (x-ray and nurse). Hope that we don’t have the need, but if we do we will go back to AFC Urgent Care.” Janice C.
“I am an AmeriCorps member from out of state. I am halfway through my service and away from home and my primary care physician. The staff at AFC made sure I was taken care of and I am very grateful for their kindness and help. I am feeling much better thanks to your staff. Thank you!” Jaimee J.
“Always a friendly environment from the front desk to the Dr.’s glad to have this friendly option when life’s unexpected needs attention.” H.D.
“We have been to this location twice and have been extremely satisfied both times.” Ashley A.
“The doctor I met with was outstanding! She was patient and she listened and it felt like she cared. She took time to explain everything in a way that made sense. I wish she could be my regular doctor!” Barbara P
A ” BIG ” THANK-YOU !! To Dr. Clark , and staff; Ashley, Natalie, and Nichole ! We received such prompt and thorough care for my husband! Your staff was so kind, caring and attentive to his needs and made us feel very cared for from the moment we entered the door! We had never been to your clinic before. We are already sharing our positive experience with neighbors and friends. Yes! We will certainly use you all again if need be. A clinic closer to our home was closed. but googling we found you all and your hours of operation. Thank you for your services and for such professional and loving staff !! God Bless! Cheryl B.
“Excellent, professional and compassionate care. This is my second time to Urgent Care when my internist could not see me.” Marilyn G.
“We chose this urgent care because of the high ratings on the internet search. It was worth the 30 minute drive (when other centers were closer) for a center that I could trust. And the doctor and staff did not disappoint. They listened and were kind and attentive and put our 7 year old at ease, bringing him a bottle of water after his throat swab. If we are in need of urgent care again, we’ll use this AFC without hesitation!” Courtney M.
“My daughter scratched my eye really badly and you guys were the only place open/available that was able to see me. The wait was short, the staff was friendly, and most importantly I was able to get some much needed relief for the pain I was in. I’d recommend anyone that needs some quick medical attention, without going to the expensive ER, to check you guys out.” Kris W.
“Everyone at Urgent Care was professional and friendly. I would definitely recommend this Urgent Care to all my associates. Great job.” Fred A.
“I visited this office and was seen by Doctor Tony Davis. I have to say, this was hands down the BEST experience I have ever had in a doctor’s office. I waited a total of maybe 15 minutes between the lobby and the room. Dr. Davis was so unbelievably kind, professional and thoughtful while I was in his care. The medical assistant was also very sweet and offered to hold my hand during my pretty painful procedure. I have already highly recommended this facility to my family, friends, and colleagues. Thank you from the bottom of my heart for such a positive experience.” Shannon J.
“Whole staff from when I walked in the door to when I left were all super!! Highly recommend your clinic.” Cindy J.
“We had a great experience. My son cut his chin pretty badly. We thought he may need stitches at the hospital, then thought to try this clinic. It does not accept the insurance we have, so the doctor on call (Dr. Congress) took time to help us think through what treatment might be needed and the cost before we committed to staying there to be seen. They were very kind and helpful, and even stayed late to help us, since we got there just before they closed.” Jessie K.
“One of the most friendly and qualified staffs I have ever encountered.” Charlie C.
“We called to see if they would still be open if we arrive right at 5 o’clock, when they closed. We were greeted with a warm response and welcomed in. They saw my daughter and we were out within 20 minutes of walking in the front door. Everyone was absolutely fabulous and we could not thank them enough.” Whitney M.
“Great experience. The staff was friendly and willing to answer any question I had. Will definitely go back there when I need urgent care…the location is great for me.” Shannon C.
“Dr. Congress walked me to checkout and explained all of her findings in my language so that I would understand. Her staff was upbeat and laughed with me at my situation, which put me quickly at ease, as I was embarrassed and felt stupid behind my injuries. I was in on a worker’s comp claim!” Deanna P.
“Great experience for my first visit and will come back when needed. No wait.” Jeff R.
“Best experience I’ve ever had with and urgent care! From the moment I walked in to the follow up care a couple days later. Everything was excellent!” Juliann S.
“My Dr was very nice I felt at ease with her one of the best experiences I have had at a Drs office. Thanks.” Derek C.
“The Doctor made sure to fully explain things.I asked questions and he gave me complete answers. I feel I received the best treatment I possibly could and appreciate it.I will return when I need an experienced doctor.” Andrew F.
“I was shocked with how great the staff is! 10/10” Ikhlas S.
“As a graduate with a BSHA and currently pursuing my MBA in healthcare management, I was truly impressed with the way I as a patient was treated and the overall feel of the facility. The patient experience was definitely there and the staff was very informative and helpful. Thank you for your help today!” Barbara P.
“I was soooo impressed. I went to have my potassium level cecked. No one else offered this service with results in a matter of minutes. The facility was freash and clean. Such a friendly and welcoming environment. The Doctor was the sweetest. She was AMAZING!!! Thank you so much for being there for me. ” Karen L.
“Loved your facility, clean and well kept. Loved Dr. Congress. She was professional and knowledgeable and very nice. I was pleased Walgreens sent me there. ” Susan J.
“Just wanted to say I have visited a few different acute care locations in Knoxville, and this one far exceeded my experiences with the other ones! I will recommend your clinic and your staff.” Shirley H.
“Great experience. Wait times weren’t bad and everyone was friendly, especially the doctor!” Kahill A.
“The lady physician who handled my visit was incredibly bright, thorough and caring. She was just GREAT!” Anthony F.
“My experience at this location was very helpful and positive. The entire staff was pleasant and caring. I really like Dr. Congress as well. She has seen both of my daughters on several occasions, remembers them each time and seems to genuinely care about their health and well-being. I’m really glad to have such a great facility just a few minutes from my home.” Lynnae A.
“This was my first visit to an AFC Urgent Care facility. I was a little nervous because I was bringing my 2 year old in but I was pleasantly surprised by the staff and quality of care that he received. They took excellent care of my boy and put his nervous mom at ease. We were in and out in about 45 minutes. I will highly recommend this facility and we will be returning again if needed!” Kristen W.
“I was positively and comfortingly surprised that I was seen by a medical doctor. The very short wait times in the waiting room and for the doctor were a bonus. I didn’t feel I was annoying when I called back to explain my concern with continuing symptoms. It was taken seriously and the problem was resolved as an immediate new appointment opening was suggested. ” Cristina L.
“This was the 2nd time I have used your clinic. In both cases my experience was excellent. I felt well cared for and my well being was a top priority. You staff from start to finish were completely professional. I have received test results very quickly. Thank you.” Nancy W.
“This is the third time we’ve seen Dr. Congress, for myself, my husband, and my daughter. She is amazing! I wish she could be our PCP.” Tonya H.
“I was so happy to be able to come to this clinic. My son needed a flu shot, and he was able to get it with little wait time and within a very clean and welcoming place. We were treated kindly and respectfully, and that’s why I would definitely recommend AFC to friends and family. Thank you so much.” Tarrah M.
“Dr. Congress was an absolute pleasure. The first person in the medical field that I felt actually knew what was going on with my issue. It’s hard to want a family doctor when you have one as good as she! Your nurses and assistants were wonderful as well. Best clinic I have ever been to. Thank you!” Matt L.
“Initially I was concerned about how long it might take to be seen, but was pleasantly surprised by how quickly I was in a doctors care. I would no longer be reluctant to come to this clinic.” Carl B.
“The wait was minimal and all staff were friendly and knowledgeable.” Susan S.
“Amazing experience. This is the future of medical care. Staff was amazing, friendly and compassionate. Dr Congress was incredibly knowledgeable, efficient and comprehensive. I have zero complaints which is unbelievable. Thank you. Keep up the stellar work.” Keith S.
“Dr. Clark is always awesome and takes excellent care of me. I wouldn’t go anywhere else.” Samuel P.
“I was very impressed that I got a follow up call to see how I was doing.” Stacey R.
“First time there with my little ones and it was awesome! So clean and the staff was great! Will be telling everyone!” Stevie D.
“This was my second time at the clinic. Both times, I was seen by Dr. Clark, and Jennifer (Nurse). Dr. Clark is always very personable and very thorough. I am extremely hard to draw blood from, but Jennifer was able to do it on the first try. Simply amazing! We will always use AFC Urgent Care in the future. I highly recommend them.” Samuel P.
“Everyone there acted professional and very nice. It was a great experience and I would recommend that office and personnel to others.” Greg C.
“Dr. Congres is the best! She was unbelievably professional and caring!” Kirk L.
“Clean clinic. Friendly staff. Convenient location. Very knowledgeable and patient nurses and doctor. I wish this could be my primary care doctor. I’m very grateful that you are here and thank you so much for providing such a good care for the community” Mai P.
“Clean office. Friendly front desk staff. Nurse was compassionate. Doctor was prompt, listened to my symptoms and quickly delivered the test results. Overall, a good visit for a sick visit!” Jamie H.
“This is a great place to go rather than the ER! Everyone was very friendly and I was very impressed by the doctor who saw me. She listened to me and instead of trying to push something on me I didn’t want since I told her what had worked for me before that’s what she prescribed me! I had a quick and great experience!” Lori T.
“Great staff, fantastic doctor, would definitely recommend. Thank you!” Lisa S.
“My confidence in the care I receive at Urgent Care, and that my husband has received, puts my mind at ease. We are in our 70’s. My husband has had a stroke and seizures, but when his foot was bothering him I knew he would be looked at quickly and competently at your Urgent Care, and he was. No being shipped off to other facilities for X-rays or a boot. Thank you for your care and kindness.” Diane C.
“Super nice in all areas. I was in and out quickly at 8:15am and will use again. Will recommend.” Martha G.
“Dr. Clark was very attentive and thorough. All of the staff was so nice and welcoming including the nurse and front desk. I came in from out of town and they made me feel like a local. Thumbs up for this location because not only did they help me feel better but it was in a timely manner. Thanks to all of you! ” Nadine D.
“Everyone was extremely nice and helpful. Feel they all truly cared about my wellbeing.” Beth S.
“Very easy in and out. Great job!” Michele A.
“Dr. Jack Clark was kind and professional. His nurse, Jennifer, did a very good job also. I am new to Knoxville and it is good to know I have found a place to go if need be.” Mary M.
“The facility was very new, neat, clean, well designed. The front counter staff were extremely friendly and quickly got my information. My Nurse also was very friendly, concerned with my issue and put me at ease for my vitals and information. The doctor was prompt, introduced himself and asked me question to determine what my issue was. He decided on an antibiotic that would be best for my issue, and then went into detailed instructions on some over the counter pain relief medicines that I could take. My entire visit from walking into the clinic to departing was approximately 25 minutes. this was probably the fastest, most organized and friendly walk in clinic I have ever been to. I will come back in the future and have already told friends about the great experience I had at your clinic.” Jack G.
“I was very impressed with Dr. Jack Clark. He explained the procedure he was going to use. He also explained what my pain would be and how long it would last. He was very kind and professional.” Mary N.
“Fabulous staff ! We were in and out quickly, extremely sweet and caring staff! I would highly recommend this place to anyone!” Linda B.
“Excellent! Thank you for such quick and knowledgeable service!” Kristy B.
“Very professional.” Tina F.
“It was the first time I went to one of your facilities, but it was a very smooth process. In fact I recommended it to my wife. Your Knoxville office is one you should be proud of.” Kevin K.
“I was there with my son. I couldn’t have been more pleased with our experience. We both would highly recommended this office.” Gina M.
“My Dr was very informative about my symptoms and so was the medical assistant..very nice people.” Tammy S.
“Dr Congress is great and compassionate. And she even follows up with patients herself.” Derrill S.
“This location was wonderful! They answered all of my questions thoroughly. I think it’s really helpful that they print your discharge papers off for each patient to make sure that you get the correct medication later on.” Elizabeth A.
“I appreciated that everyone I encountered at the clinic today was friendly and accommodating. I never felt like they were trying to rush me through my visit. I had to have both ears irrigated and cleaned out and the doctor and staff were very thorough in performing this delicate procedure.” Rosemary M.
“Awesome staff.” Margaret M.
“There was no waiting when I arrived, late afternoon getting off the plane for suspected broken toe. I had identified your agency based on reading web information – I like that you use MDs, I appreciated that you stated you have an X-ray machine, which I would need, and also provide cost assistance for those without health insurance. I called several urgent care places, including one closer. The other agency phone person was not welcoming nor helpful on the phone, and rather rude. Conversely, the person who answered the phone at your place was welcoming and helpful and answered my questions. The MD was gentle with my toe – thank you – listened to me, offered his opinion (not broken) but would be happy to Xray if I wanted to confirm it. He found out the cost upon request prior to doing it, which I appreciated. He also offered a radiologist to review it. I appreciated his respect of the patient and my wishes. All in all a great experience and I would definitely consider using your agency again if I should need it.” Lisa L.
“Great place. I visited since my regular doctor was booked out almost a week. I was able to get seen the same day and get on the road to getting better. I found out that this morning that my kids can get seen there too if the need arises. No more waiting a week to get seen if they get sick.” Denise H.
“This office staff is very professional and efficient. The waiting room was very clean and inviting but you do not have wait very long. The Dr made sure that instructions/ options were thoroughly explained.” Karen M.
“Everyone was friendly and thoughtful. The receptionist took care to ensure I understood potential financial responsibility. The doctor explained treatment options and pros and cons of both, allowing my son and I to make an informed decision about his treatment plan. We we there after closing time, but they still took their time to care for us properly.” Paula S.
“Excellent service!” Ralph W.
“Excellent choice for quick and quality medical care. Having x-ray and blood work results on site is a big plus.” Rick W.
“Very pleased to find such knowledgeable staff when I became ill while on vacation. Their care is very much appreciated!” Mary R.
“I have four small children and I was extremely impressed! I WILL BE BACK!” Nira S.
“Our doctor was fantastic! He listened to my thoughts and was happy to answer all questions. We didn’t feel rushed at all and I felt like he really cared about me.” Hannah C.
“I had a wonderful experience. I went in on the Sunday before a holiday and everyone was so nice. They were understanding and helped me find the perfect stint for my broken finger.” Megan B.
“I went to AFC for a routine infection but the Nurse Practitioner was a good diagnostician. He was kind and patient and made sure he understood my medical history before prescribing. I couldn’t believe I got out within the hour and had a prescription a few minutes later. I would fully recommend AFC to family and friends.” Helen S.
“Extremely satisfied. Highly recommended. Can find no faults. Will visit again.” Christopher G.
“I love coming here–very nice staff!” Madison B.
“Very impressed. I shall be back!” John C.
“I was impressed with the level attention I received from Dr. Congress. Dr. Congress showed me that she cares for the wellness of her patients. The front desk office attendant and the nurse were also attentive. I have been recommending your office to my co-workers. I cannot belive that when I called for a prescription refill, Dr. Congress called me back personally.” Nassir G.
“Great service and friendly staff!” Rebecca C.
“The facility is wonderful, Michael was pleasant, Dr. Congress is so warm, friendly and very thorough. I am impressed with how clean and bright the facility is.” Vicki W.
“Great experience. Dr. Congress was very personable and professional. Instructions were very clear. All staff were very nice and knowledgeable. Very clean facility! Keep up the good work!” Patti S.
“I couldn’t get in to see my regular doctor and these folks were very nice and helpful. I’ve never been to an urgent care office before, so this was a good experience.” Michelle W.
“This was my first visit to the AFC Urgent Care. It was a holiday and my regular doctor’s office was not open. Everyone was very friendly and I felt well taken care of by the staff.” Lindsay W.
“Thank you all for a quick and easy visit. Everyone was nice and friendly.” Glenna B.
“Doctor and staff were awesome. Will definitely recommend and use this service again.” Michael W.
“Awesome people–all of the staff made my visit very pleasant. I would recommend to all my friends and family. THANK YOU SO MUCH!” Paul F.
“Very comfortable to be there.” Johnny C.
“Both of my visits were really great. The entire staff was friendly, welcoming and obviously skilled and efficient. Both doctors kept me at ease and the sutures for my cut produced an excellent result.” Donna T.
“Most impressive urgent care I’ve ever been to!” Colleen H.
“I had an amazing experience! Everyone was exceptional from the front desk to the medical assistant to the doctor! I have never had such a great experience at an urgent care and I will be sure to tell friends and family about AFC. Thank you to the staff!” Ashley W.
“Your staff: Dr. John NcMichen, Terry Lynn, Sarah, and Michael were prompt and professional. Dr. McMichen gave my uncle, who has a major hearing deficit because of mortar fire in World War II,, his undivided attention and was kind, thorough and deliberate in the diagnosing process. Dr. McMinchen personally called me to follow-up on his care after being admitted to the Park West Hospital ER. You are commended for providing a medical center for care for residents in need since my uncle’s primary care office was closed on Friday afternoon and the home health nurse called to inform me my uncle had fluid in his left lower lobe. I had no where to turn except your facility to avoid an unnecessary ER visit. However, after Dr. McMinchen’s diagnosis there was no doubt the ER visit and hospitalization were validated and medical expense was not wasted. ” Dianne D.
“I was very impressed with this facility. This center was very clean. The doctor was very warm and friendly, I wish she was my regular doctor. She took time to listen, ask questions and make a referral for physical therapy. I didn’t feel rushed, I didn’t have to wait to see the doctor which was another pleasant surprise.” Vicki W.
“Brought 4 year old granddaughter in. Great experience, will use again.” Denise S.
“This was our second visit to your facility on Kingston Pike, and we were very impressed again with how caring and friendly the staff was! Keep up the good work!” Shawnda E.
“Love the staff! Took great care of my daughter! Very sweet doctors!’ Joy M.
“I appreciate the thoroughness and care of Dr. McMichen and all the staff. They followed up with me by phone, even as I returned to my home state. Thanks for all your care. ” Mary M.
“Second visit in two months. AFC is a great concept. It is a new and clean facility. The copay is much cheaper than the ER, and the copay is also the same as my primary doctor visit without the wait or scheduling issues. I was able to get a steroid and antibiotic shot to “jump start” my recovery process, as well as the typical oral “Z pack” antibiotics. The staff was very friendly.” Steve E.
“Excellent service! I would recommend this clinic to anyone!” Caroline C.
“The entire staff was friendly & professional!” Julie H.
“I absolutely loved my visit there. My mom came with me and decided that she and her boyfriend would be going there anytime they needed urgent care. We were extremely pleased with the doctor and staff. It’s worth the drive from Maryville!” Amanda B.
“Pleasantly surprised that the office called a couple days after the visit, just to check in that things were ok. Fantastic patient care!” Staci R.
“I absolutely love the fact that I was seen by an MD. It is so rare these days to be seen by anyone other than a PA. I also appreciate that he called me a couple of days later to follow up to make sure I was feeling better. Well done!” Wade R.
“Kim and Jennifer were great and so was the Doctor! I plan on using them again, hopefully not too soon though!” Darla W.
“This was our first visit to AFC. The staff was very friendly and quick with the results. I would highly recommend AFC.” Kara H.
“We had a wonderful experience. Dr Congress and the staff took great care of my son and did a wonderful job interacting with him to help him feel comfortable. They followed up a day or two later to see how he was doing, which I thought was a nice touch. Kudos to everyone!” Robert P.
“My care was excellent even had a follow up call today from the doctor to check on me. I was very impressed.” Nancy W.
“I felt really welcome! Easily one of the best experiences of care I had.” Courtney F.
“It was a great visit and the short wait time was really good. The staff was very nice. I will definitely tell others about it.” Sherry R.
“This was my first visit to AFC. I am glad you are open on weekends. I was suffering from a painful UTI and if your service was not available, I would have had to wait until the next day to see my doctor (or go to an emergency room).” Sandra L.
“Ahhh Man that Doctor really fixed me up…Diagnosed the problem and gave me medication that really worked.That was Thursday morning and I cannot say I was not feeling under the weather thru the weekend but here it is Monday and I am back at work..Not feeling 100% but alive..Have a cough and feeling better. Tell the Doc Thanks.” Harold E.
“I really liked it there! They got us in and we’re really friendly… will definitely go back if I need to.” Brandy W.
“My care was awesome. My nurse was gentle and very kind. Great clinic. Thank you.” Nancy W.
“I would recommend this place to family and friends. They were A1.” Alfred J.
“It was a great visit. I appreciate everyone’s understanding of my illness and my desire to quickly reengage in my life.” Tracy L.
“Very positive experience. Will definitely use again if needed. All staff were polite and professional. The facility was clean and inviting.” James S.
“Wonderful patient care.” Mindy S.
“Dr. McMichen and his staff were wonderful. Quick but thorough without undue wait times or feeling rushed. I would not hesitate to recommend this office to anyone in need.” Brian C.
“I was in need of care and out of town. There was very little wait time and the doctor and nurse took care of me right away. I started to feel better later that evening.” Melissa H.
“Thumbs up!! Keep up the great work.” Charlene T.
“I was really impressed with my experience at AFC Urgent Care. I usually go to minute clinics but someone recommended them to me. I will definitely come here from now on.” M. C.
“AFC Urgent Care in Knoxville, Tn., is awesome! Great staff, and I was treated with the utmost concern. Will be my go-to when I need to see a doctor!” Marilyn H.
“I have told everyone I know about this clinic since my visit. I would choose a visit to AFC […] if I had an issue that needs resolving quickly.” Lakeisha W.
“I was in and out in less than 20 minutes. The staff was friendly and helpful. I will definitely use your clinic again as needed and recommend to friends.” Matt S.
“Excellent staff, and the doctor was so kind and attentive. She took time with me.” Lisa S.
“Loved the physician and the attention paid to details of my injury. Would use this service again. Much better than my PCP experience.” Stephenie B.
“I absolutely LOVE this place!!! I had been suffering for three weeks. I had been to my PCP and the CVS Minute Clinic, and had been given the wrong diagnosis. The doctor I saw, set me on the road to recovery. I’m extremely grateful.” William G.
“I was very pleased with my visit and I couldn’t suggest anything for improvement. I was waiting on my doctors office to schedule a cat scan and I was hurting so bad and got tired of waiting that I went to the clinic and they scheduled a cat scan for me immediately. Thank you to the entire staff for caring for me.” Kathleen C.